Refund policy

Damages and issues

After package has been shipped any damage caused is not due to me.  Our frames are packed to not cause any damage, and any damaged caused is during transit and an issue with Australia post.    Please notify me within 7 days of damaged product, then contact Australia Post to initiate an insurance claim as ALL packages come with insurance to protect you and myself  

Until this has been done, I can only wait for an outcome to discuss further what we can do  

Refunds

Are only for major problems or a faulty item. We do not accept change of mind, or any fault of Australia post. Australia post during delivery is who to contact to issue a refund on your items. 
refunds will be issued for frames that are incorrect, out of stock, or if I clearly see any damage and believe you need a partial refund to compensate.